Get in touch with us.

1. Primary Contact Methods

Email is our primary and preferred method of communication for all user support, technical, legal, and business inquiries.

General Inquiries and Support

Important Notice: This email address is designated for general communication and public inquiries. Platform-specific administrative accounts (such as hosting, advertising networks, and payment gateways) utilize separate administrative channels that are not publicly disclosed for operational and security reasons.

Physical Location

Grabix operates as a web-based service and does not maintain a public walk-in office. All communications, support requests, and notices must be submitted electronically via email.

2. Types of Inquiries & Guidelines

To help us process and resolve your request as quickly as possible, please review the categories below and include the recommended subject line tag:

Business and Partnership Inquiries

For commercial and collaboration matters, including:

• Strategic partnership proposals and collaboration opportunities.
• Advertising and sponsorship inquiries beyond standard ad networks.
• Affiliate program questions or white-label technology discussions.
• API integration, data usage, or licensing requests.

Please include “BUSINESS INQUIRY” in your email subject line and provide your organization name, website, nature of proposal, contact person, and timeline.

Technical Support & Bug Reports

For technical and downloader functionality issues, including:

• Errors when extracting public Instagram links (Videos, Photos, Reels, Stories, Carousels, Highlights, Profiles).
• Broken download buttons or unexpected server response errors.
• Mobile responsiveness, rendering bugs, or layout issues.
• Browser compatibility issues (Chrome, Safari, Firefox, Edge, etc.).
• Slow download speeds, timeouts, or connectivity problems.

Please include “TECHNICAL ISSUE” in your subject line and provide a detailed description of the problem, the public Instagram link attempted, your browser/operating system, and screenshots or error messages if applicable.

Media, Feature Requests & Feedback

For feedback and feature suggestions, including:

• Suggestions for new features or supported post formats.
• Downloader usability and user-experience feedback.
• Documentation, FAQ, or guide improvements.

Please include “FEEDBACK / FEATURE” in your email subject line.

Legal, Copyright & DMCA Matters

For legal, intellectual property, and compliance matters, including:

• DMCA copyright infringement claims and content removal/delisting requests.
• Trademark inquiries or disputes.
• Privacy policy questions and data protection inquiries.
• Terms of Service clarifications.

Please include “LEGAL” or “URGENT - LEGAL” in your email subject line. For DMCA takedown notices, please refer to our Terms of Service and include all required statutory elements under 17 U.S.C. § 512(c)(3).

Media and Press Inquiries

Journalists and media representatives seeking information about Grabix should include “MEDIA INQUIRY” in their email subject line along with publication details, story topic, interview questions, and publication deadlines.

3. Response Times & Service Level Expectations

We strive to respond to all legitimate inquiries in a timely manner. Expected turnaround times during standard business hours are:

Response times are measured during business days (Monday–Friday, excluding Indian public holidays). Urgent legal matters marked appropriately receive prioritized handling.

4. Communication Guidelines

Effective Communication Practices

• Use descriptive subject lines: Clearly state the topic and include tag prefixes (e.g., “[TECHNICAL ISSUE] Reel download failing”).
• Provide context: Include public URLs, device type, browser name, and steps to reproduce.
• Attach supporting materials: Include screenshots or error message logs when reporting bugs.
• Maintain professionalism: Courteous and constructive communication helps us assist you faster.

Out of Scope (Matters We Cannot Assist With)

Please note that Grabix is an independent web tool and cannot assist with:

• Instagram account recovery, password resets, 2FA issues, or account suspensions (please contact Instagram / Meta Support directly).
• Requests to access, view, or download content from private, restricted, or password-protected Instagram accounts.
• Third-party advertising platform account issues (e.g., Google AdSense, Meta Ads).
• Requests for illegal downloads, copyright-infringing distributions, or unauthorized user tracking.

5. Data Protection and Privacy

All communications sent to Grabix are subject to our Privacy Policy. We collect and process contact information solely for the purpose of responding to your inquiry, addressing technical/legal issues, and maintaining business relationships. We do not sell, rent, or distribute contact information to third parties for marketing purposes.

6. Online Presence

Our official web application is accessible at https://grabix.app. Official product announcements, status notices, and updates will always be published directly on our website.

7. Disclaimer & Communication Policy

Grabix reserves the right to decline communications that are abusive, harassing, spam, automated, unrelated to our services, or requesting unlawful access. We reserve the right to report illegal or threatening communications to relevant authorities.